American Arbitration Association

American Arbitration Association
Misty Filippelli
Communication and Conflict
Dr. Pedersen
July 27, 2009

The American Arbitration Association is considered as one of the top participants in conflict management since 1926. It is a non-profit, public service organization dedicated to the resolution of disputes through the use of conciliation, negotiation, arbitration, mediation, democratic elections and other voluntary procedures. The different cases are filed with the Association which includes commercial, construction, labor, employment, insurance, international and claims program disputes. There are about 29 offices in the U.S., Ireland, and Mexico and the American Arbitration Association gives a forum for the hearing of disputes, rules and procedures with a list of impartial experts to resolve cases (ADR.org).

Persuasion, Seduction, and Manipulation

Siblings, trained to influence:
Persuasion, Seduction, and Manipulation
Misty Filippelli
Persuasion and Argumentation
Professor Lawler
March 15, 2010

If the art of influencing others is a person, persuasion is a lawyer, seduction is Delilah, and manipulation is a Mafia boss. They are siblings trained in the art of influencing, but who grew up in different societies. Persuasion came from a patriarchal world, wherein argumentation is the norm, wherein logos dominates his rhetoric appeals (Erickson & Thomson, 2004, p.302). Seduction grew up in a matriarchal society, wherein women convey power through the art of symbolic persuasion, using aesthetic appeals when needed (Erickson & Thomson, 2004, p.302). Manipulation is reared in a dog-eat-dog culture, and he would shoot you dead, if you are hard to change and not that important. In many cases, however, he will change how you think, through deception or cleverness in packaging language. Persuasion is the masculine version of seduction, and the euphemism of manipulation, because they are different strategies of influencing other people. They will be all treated as people here, as the representative of their influencing strategies. The main difference among them is their varied combinations of rhetoric appeals, wherein persuasion tends to focus on pathos, so it appeals to people who are persuaded by rational methods, seduction dominates through ethos and non-aggressive flirtatious form of rationality (Perloff, 2003, p.26), and it appeals to people who are hard to persuade through logic alone, but can be changed through a mix of anticipation and promise (Erickson & Thomson, 2004, p.302), while manipulation employs win rhetoric, which refers to exhausting all means, to inflict influence, which can influence people who are easily led by fear, and who are not trained in critical thinking (King, 2010, p.72).

Analysis of “Resolution of Ethical Conflict”

Analysis of “Resolution of Ethical Conflict”
Misty Filippelli
Communication and Conflict
Dr. Pedersen
July 20, 2009


Introduction

The Institute of Management Accountants (IMA) has provided a Statement of ethical professional practice in its website in line with its ethics program. Rushworth Kidder, President of the Institute for Global Ethics, asserted the importance of ethics to the IMA. He noted that ethics should be followed essentially according to its definition: “Ethics in its broader sense, deals with human conduct in relation to what is morally good and bad, right and wrong. It is the application of values to decision making. These values include honesty, fairness, responsibility, respect and compassion” (IMA, 2008a). IMA’s Statement of ethical professional practice includes three courses of action when dealing with ethical conflicts, especially when the organization does not have policies that deal with ethical conflicts (IMA, 2008b). The courses of action are made to support IMA's overarching ethical principles which include Honesty, Fairness, Objectivity, and Responsibility. This paper will explain the purpose and provide suggestions on how the policy could be improved. It will also examine the three courses of action from the communications perspective.

Persuasion with Morals: Ethics As a Guiding Force of Persuasion

Persuasion with morals: Ethics as a guiding force of persuasion
Misty Filippelli
Persuasion and Argumentation
Professor Lawler
March 22, 2010



Persuasion with morals: Ethics as a guiding force of persuasion
Some of the common sources of resentment against business and political marketers are when they manipulate people to change the latter’s beliefs, and when they lie, in order to influence personal or public opinion. These last two actions consist of what can be called persuasion without mores. The issue of ethical persuasion demonstrates the importance of being ethical, when making argumentative claims that aim to persuade other people, because it is not enough that people know how to persuade others, but they should also assure them that they are using honest and accurate information and means in doing so. This paper uses the utilitarian and deontological considerations in making decisions on what content and strategies should be used to persuade people, and they are applied to ethical persuasion used in promoting the California Institute for Regenerative Medicine (CIRM). This essay argues that ethical behavior should be a guiding force of persuasion; because it will provide principles and practices that promote truthfulness, transparency, respect for the persuadee, equity of the appeal, and social responsibility for the greater good (Baker, 2007, p.223).

Critcal Essay on Ethics

Critical Essay on Ethics
Misty Filippelli
Communications in Organizations
Professor Bob Olson
June 1, 2009


Ethical Dilemma One:

Is the night shift at a manufacturing company safe to work at? Concerns of drug use on the production line leads a crew member to search for help without being a whistle-blower. The liaison has been chosen and ethical dilemmas are challenged by courage, ethics, and responsibility.
After reviewing and considering the ethical dilemmas set forth in Fundamentals of Organizational Communication, on page 126, number three read like this:
A crew member from the night-shift’s manufacturing group has come to you as her personnel liaison with concern about drug use on the production line. She won’t give you any specific details for fear of those involved finding out who has turned them in. She suggests that you should investigate immediately but warns against involving her in any way. She asks you not to tell the other personnel liaisons because the grapevine has it that one of them may be involved. (Shockley-Zalabak, 2009, p. 126)

The Value of Technical Communication

The Value of Technical Communication
Why do we need technical communication?
How would we know how to proceed and move forward without instruction? In Technical Communication, it states that “More and more of our everyday actions and decisions depend on complex but usable technical information. To interact with technology in so many ways, we all rely on usable technical information.” (Lennon, 2008. pg. 2).

What purpose does it serve?
“Technical communication conveys information that serves the needs of various settings. People might need this information to complete a task, answer a question, solve a problem, or make a decision.” (Lennon, 2008. pg.2).

Identify at least five types of documents or other written materials that could be considered technical writing that you engage in or see in your home and/or workplace.

The five types of documents that I consider as technical writing in which I engage in are as follows:
1. Proposals are first on my list. My husband and I have been receiving bids for a lawn service, and I have received two proposals so far, and I am waiting for one more.
2. The second type of document that I consider technical writing electronic mail.
3. Next on my list is my mail that is delivered by my mailman.
4. Then on my list are e-books, I am in love with my kindle, how did we ever survive without electronics?
5. Finally, the last document that I consider technical writing is my school books.

Reference
Lannon, J. M. (2008). Technical Communication (11th ed.). New York, New York: Longman: Pearson

Learning Perspectives from Virtual Worlds

LEARNING PERSPECTIVES FROM VIRTUAL WORLDS
Misty Filippelli
Advanced Communication in Society
Professor Pengilly
January 25, 2010

According to one website, information technology specifically virtual communities provided opportunities to communication. People that share common interest regardless of nationalities learn to connect with each other. This in turn affects attitude and behavior due to broadening of a person’s world view. Recently, the famous singer John Mayer tweeted in his tweeter account that he was withdrawing from the online world for one week in order to gain new perspective. Virtual realities taught users new perspective in a subconscious manner.

Active World was a system that allows interaction between users in a 3-D computer-generated virtual environment accessible via the internet. It consisted of more than 500 interlinked separate virtual worlds that participated between 100 and 300 users at any time of day. This system allows voice-communication, 3-D images via the internet, and purely text-based - "MUDs" - where users could describe their appearance and the spaces they "move" in, in words. The voice and text MUD provided different terms of interaction between participants. But the Active World has collection of the gestures of users’ avatar - the capability to smile, frown, wave, jump and the like gestures. The 3-D images could be replaced by conversations by means of text (Allwood, 2010).